General Job Description

A Network Engineer is responsible for analySing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. A Network Engineer performs a wide variety of evaluation, maintenance, installation tasks to ensure the computer network performance meets company and user satisfaction. A Network Engineer also provides direction, information, and recommendations regarding network configurations and installations.

The Successful Applicant

  • Candidate must possess at least a Diploma in Computer Science/Information Technology or equivalent and completed CCNA/ CCNP certification
  • Required skill(s): IBM AIX, Cisco Routers, LAN, MS Exchange, WAN, UNIX.
  • Preferably Senior Executives specializing in IT/Computer – Network or equivalent.
  • For Network Engineer at least 1 year of work experience in the IT Industry in the field of Networking.
  • For Senior Network Engineer at least 4 years of work experience in the configuration for routers, switches, firewall, proxy and IPS
  • Working experience in IT industry especially in the area of network infrastructure, design, support and management
  • Good networking knowledge in LAN, VLAN, ACL
  • Possess good written and spoken English language is a must

Job Description

  • To be responsible for the provision of network monitoring and support
  • To handle escalation calls from level 1 & 2
  • To provide network technical support
  • To ensure strict compliance to process flows and deliverables
  • To ensure all matters are escalated according to the proper procedures and incident management process
  • To ensure timely resolution of all tasks to meet the required TAT
  • To provide assistance fellow support team members (IT Support Specialist / Network Engineers), if required
  • To display and demonstrate a customer / service disposition
  • To act as Level 3 escalation for complex problems
  • To divide and strategically situated in key important venues to assist onsite team if necessary
  • To monitor web based dashboard to view summary status of all monitored security appliance equipment
  • To monitor Internet Desktop Anti-Virus Alerts, windows patches
  • To monitor SNMP traps and alerts from Firewall from remote sites
  • To act as Level 3 escalation for complex problems

Employment Type