Mohamad Azhar Ramalan
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Mohamad Azhar Ramalan, Executive Director – Business Operations at Xcellink Pte Ltd has more than 15 years of track record in service delivery management, building and creating strong client relationships. Azhar has extensive experience delivering operational/project objectives with talent in identifying customer’s needs and implementing appropriate solutions and service offerings. He has demonstrated ability to gain customer’s trust and provided exceptional follow-up, leading to increased repeat and referral business. He leads the design and implementation of services that reduces labor costs and improves customer-satisfaction ratings. He is also an expert in resolving escalated customer service issues. Azhar leads with purpose and passion; engage, align and empower others to succeed.