 |
|
|
»
|
Our
Services
Managed
Services
|
|
|
- Computer
Operations Support
- Performing
system network monitoring for regional and local clients.
- Covering duties
ranging from Basic Tier of Media Administration functions,
Tier 1 Network Monitoring and trouble shooting to deep
level DC Support.
- IT
HelpDesk & Onsite Support
- Providing
end user/IT helpdesk support, including second level
call management, network management, asset management
and account service management, to our clients.
- Supporting
multiple SBU across various locations for companies
under the same group.
- Offering a
pool of buffer specialists to act as instant replacement
for staff turnaround, without disruption to operations.
- Application
Support
- Acting as
single point of contact to worldwide users for our clients'
customized applications. Our dedicated teams of specialists
provide global, 24 x 7 application support, across multiple
platforms and OS environment, and handle users with
different cultural backgrounds.
- Adopting ITIL
(Information Technology Infrastructure Library) best
practices in most of our operations, which enabling
us to deliver consistent service to our clients.
- User
Support Administration
- Creating,
maintaining and deleting user accounts on common and
proprietary applications and systems.
- Customer
Contact Centre
- Providing
an outsourced customer contact centre, offering remote
technical support for our client's South East Asia customers
since 2000.
- All our customer
contact centre staff are NSRS (National Skills Recognition
System) certified.
|
|
»
|
IT
Professionals Manpower
|
|
|
- Providing
IT professionals with the following skill sets:
- Project Management
- Program Management
- Systems Analysis,
Design, Development, Administration & Maintenance
- Application
Support
- Network Support
& Administration
- Technical
Support
- Technical
Service Administration
- Software
Design, Development & Maintenance
- Data Centre
Support
- Database
Development, Administration & Maintenance
|
|
|
